Encore Music Technologies, Inc.
Community Guidelines

At Encore, we strive to provide the best entertainment where everyone can feel welcome and safe. To achieve this goal, we ask that all users participate in such a way that promotes a friendly, positive experience for our community.

In addition to our Terms of Service, we’ve created these guidelines (“Community Guidelines”) that outline our expectations for user generated content and activity on our service. This is considered a living document that we regularly update based on the evolution of our platform community and service.

Enforcement

To protect the integrity of our community, as the provider of the service, we reserve the right to suspend any account at any time for any conduct that we determine to be inappropriate or harmful. Such actions may include: removal of content, a strike on the account, and/or suspension of account(s).  

When content is reported to us, we issue enforcements against accounts that we determine to have violated our Terms of Service and/or Community Guidelines. We take a number of factors into consideration when we review reports of violations, including the intent and context, the potential for or actual harm to the community, legal obligations, and more.

While the action taken on a specific violation is pre-determined based on our policies to ensure consistency, different violations/behaviors carry different enforcement outcomes, and could include either a warning, a temporary suspension, or in the case of more serious offenses, an indefinite suspension. Violations may also result in loss of privileges such as being featured on the home page or in marketing campaigns, participation in programs and events, and/or access to features such as automated emote approvals. 

Whenever we make an enforcement decision, we share the reason with the account holder. Out of respect for the privacy of individuals, we do not disclose details on enforcements with the wider community. Should the account holder wish to share with their community they are free to do so. 

Reporting

You can report confidentially be emailing us at report@clapforencore.com. Please write “Reporting Violation of Community Guidelines” in the subject line.

When submitting a report, please provide all relevant details to assist our team. It’s helpful to include information like:

• The profile or chat room in which the violation occurred

• Date, time, and time zone

• A description of the violation including the username of the target(s)

• Any available evidence of the violation, including links with timestamps, screenshots, and/or chat log, if available 

The more information and context you provide, the more efficiently and effectively our specialists can process your report. Once you submit a report you will receive a confirmation email that the report was received. 

Guidelines

These guidelines are designed to foster a sense of shared responsibility and ensure that everyone participates in a way that promotes a friendly, positive experience for our global community. The Community Guidelines cover a range of topics and are designed to promote the safety and well being of everyone on our service:

Breaking the Law – You must respect all applicable local, national, and international laws while using our services. Any content or activity featuring, encouraging, offering, or soliciting illegal activity is prohibited.

Suspension Evasion – All suspensions are binding until expiration or removal upon successful appeal. Any attempt to circumvent an account suspension or chat ban by using other accounts, identities, or by appearing on another user’s account will also result in an additional enforcement against your accounts, up to an indefinite suspension. In addition, it is prohibited to use your account to knowingly feature or advertise a suspended user. We understand that there may be instances where suspended users may appear on your account due to circumstances beyond your control, but we expect that you make a good faith effort to limit their interactions with your account.

Self-Destructive Behavior – Any activity that may endanger your life or lead to your physical harm is prohibited. This includes, but is not limited to: suicide threats, intentional physical trauma, illegal use of drugs, illegal or dangerous consumption of alcohol, and dangerous or distracted driving. We do not make exceptions for self destructive behavior performed as a stunt, joke, or gag made in jest, or meant to entertain, when the behavior could reasonably be expected to cause physical injury.

Violence and Threats – Acts and threats of violence will be taken seriously and are considered zero-tolerance violations and all accounts associated with such activities will be indefinitely suspended. We do not allow content that depicts, glorifies, encourages, or supports terrorism, or violent extremist actors or acts. This includes threatening to or encouraging others to commit acts that would result in serious physical harm to groups of people or significant property destruction. You may not display or link terrorist or extremist propaganda, including graphic pictures or footage of terrorist or extremist violence, even for the purposes of denouncing such content.

Hateful Conduct and Harassment – Hateful conduct and harassment are not allowed on our service. Hateful conduct is any content or activity that promotes or encourages discrimination, denigration, harassment, or violence based on the following protected characteristics: race, ethnicity, color, caste, national origin, immigration status, religion, sex, gender, gender identity, sexual orientation, disability, serious medical condition, and veteran status. We also provide certain protections for age. We have zero tolerance for hateful conduct, meaning we act on every valid reported instance of hateful conduct. We afford every user equal protections under this policy, regardless of their particular characteristics.

Harassment has many manifestations, including stalking, personal attacks, promotion of physical harm, hostile raids, and malicious false report brigading. Sexual harassment, specifically, can take the form of unwelcome sexual advances and solicitations, sexual objectification, or degrading attacks relating to a person’s perceived sexual practices. We will take action on all instances of hateful conduct and harassment, with an increasing severity of enforcement when the behavior is targeted, personal, graphic, or repeated/prolonged, incites further abuse, or involves threats of violence or coercion. The most egregious violations may result in an indefinite suspension on the first offense. 

Unauthorized Sharing of Private Information – Do not invade the privacy of others. It is prohibited to share content that may reveal private personal information about individuals, or their private property, without permission. This includes but is not limited to:

• Sharing personally identifiable information (such as real name, location, or ID)

• Sharing restricted or protected social profiles or any information from those profiles

• Sharing content that violates another’s reasonable expectation of privacy, for example streaming from a private space, without permission

Impersonation – Content or activity meant to impersonate an individual or organization is prohibited.

Spam, Scams, and Other Malicious Conduct – Any content or activity that disrupts, interrupts, harms, or otherwise violates the integrity of our services or another user’s experience or devices is prohibited. Such activity includes:

• Posting large amounts of repetitive, unwanted messages or user reports

• Distributing unauthorized advertisements

• Phishing

• Defrauding others

• Spreading malware or viruses

• Misinformation (such as feigning distress or posting misleading metadata)

• Tampering (such as artificially inflating follow or live viewer stats)

• Selling or sharing user accounts

• Defacing, or attempting to deface, website pages or other services of ours (such as uploading inappropriate or malicious content)

• Cheating our “Clap” system

Nudity, Pornography, and Other Sexual Content – Nudity and sexually explicit content or activities, such as pornography, sexual acts or intercourse, and sexual services, are prohibited. Content or activities that threaten or promote sexual violence or exploitation are strictly prohibited and may be reported to law enforcement.

Intellectual Property Rights – You should only share content on your account that you own, or that you otherwise have rights to or are authorized to share on our service. If you share content on your account that you do not own or otherwise do not have the rights to share on our service, you may be infringing another person’s intellectual property rights. This includes any third party content included in your content, derivative creations, or performances of others’ copyrighted content. We encourage you to assess your content for adherence to applicable intellectual property laws and the proper application of principles such as fair use, and to secure all appropriate rights needed, before sharing your content on our service. Any unauthorized content you share on our service may be subject to a takedown by the rights holder(s) to remove the infringing content from our service, and is a violation of our Terms of Service and Community Guidelines. Multiple violations of our policies may lead to a permanent suspension of your account.